Privacy Policy

Effective Date: 2 Jan 2024

At Connected Push, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, services, APIs, and platforms for sending bulk messages via SMS, WhatsApp, and RCS.

We may use your information to respond to your inquiries, provide customer service support, send you important information about the services, and send you marketing communications (with your consent) via different channels, including but not limited to SMS, Email, WhatsApp, and Voice.

1. Information We Collect

a) Information You Provide

Name, email address, phone number, and business details during registration or when contacting us.

User credentials and login details.

Message content and campaign data are uploaded by you.

b) Automatically Collected Information

Device info (IP address, browser type, access time).

Usage data (pages visited, API usage, login times).

Cookies and tracking technologies for performance and security.

2. How We Use Your Information

We use your data to:

Provide and operate our messaging services.

Authenticate users and protect against fraud or misuse.

Send service updates, important notices, and system alerts.

Support customer service and respond to queries.

Comply with legal obligations.

We never sell your data to third parties.

3. Data Security

We implement the latest encryption, firewalls, and server security measures to protect your personal and messaging data. Access is restricted and monitored. However, no system is completely foolproof, and we encourage responsible use of credentials on your part.

4. Data Retention

We retain message logs and user data only as long as necessary for operational, legal, and analytical purposes. You may request data removal or anonymization by contacting us directly.

5. Sharing of Information

We may share your data with:

Trusted service providers under strict confidentiality agreements.

Regulators or law enforcement when required by applicable laws.

WhatsApp, telecom operators, or aggregators for message delivery.

We do not share your data for marketing or advertising purposes.

6. User Rights

You have the right to:

Access or correct your personal information.

Delete your account or unsubscribe from communication.

Request a copy of stored data (where required by law, e.g. under GDPR).

7. Cookies

We use cookies to improve website functionality, remember your preferences, and analyze site traffic. You can modify your browser settings to reject cookies, though some features may not work properly.

8. Changes to This Policy

We may update our Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our services constitutes agreement to the updated terms.

By using Connected Push, you agree to this Privacy Policy and consent to the processing of your information as described herein.